Our COVID-19 Response
As it has always been, the safety and security of our guests and team members remains our highest priority. We take great pride in maintaining the highest standards of cleanliness and hygiene. In response to the COVID-19, we have taken additional measures developed in consultation with our parent company Leader Automotive Group along with global and local public health authorities (including the WHO and CDC) to make our cleaning and hygiene protocols even more rigorous. We are actively taking the following steps to ensure the safety and well-being of everyone who visits our dealership:
- We have enacted a strict hand-washing protocol that requires employees to wash with soap and water or sanitize hands frequently.
- All employees are required to wear masks in and outside of the dealership.
- Employees have been directed to avoid shaking hands and to stand six feet from customers when possible.
- Our entire staff are receiving ongoing briefings and enhanced operating protocols.
- We have increased the frequency of cleaning our public areas including lobbies, vestibules, door handles, washrooms, drive thru area etc. we have continued the use of hospital-grade disinfectant.
- We have increased the deployment of antibacterial hand sanitizers, disinfectant wipes and gloves throughout the our Dealerships
- Service employees are wearing gloves when inside customer vehicles, and we’ve initiated a protocol to sanitize vehicles before returning them to customers
- Any employee who is sick is directed to stay home, and any employees who appear ill will immediately be sent home.
- Pick up and drop-off for service customers
- Flexible and transparent negotiation of a new or used vehicle purchase from the comfort of your own home
- Schedule an at-home test drive